Refund policy

Return Policy

At My Store, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.

Australian Consumer Law

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure with a product, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. If you wish to return a product for this reason, we may offer a refund or exchange at our discretion, provided the following conditions are met:

  • The item is returned within 14 days of purchase.
  • The item is in its original, unused condition, with all original packaging and tags attached.
  • Proof of purchase is provided.

Please note that return shipping costs for change of mind returns are the responsibility of the customer.

Faulty or Damaged Goods

If you receive a product that is faulty, damaged, or not as described, please contact us as soon as possible. We will assess the issue and, where appropriate, provide a repair, replacement, or refund. To assist with your claim, we may require:

  • A description of the issue.
  • Photographic evidence of the fault or damage.
  • Proof of purchase.

We will cover the cost of return shipping for faulty or damaged goods.

How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer service team at [INSERT CONTACT DETAILS] to initiate the return process.
  2. Our team will provide instructions on how to return the item, including a return address and any necessary forms.
  3. Pack the item securely and include all relevant documentation.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund using your original payment method. Please allow [INSERT PROCESSING TIME] for the refund to appear in your account.

Exclusions

Certain items are excluded from our return policy, including:

  • Sale items (unless faulty or damaged).
  • Personalised or custom-made products.
  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [INSERT CONTACT DETAILS].